Here’s the ideal candidate. You do not need to meet all of these requirements to apply, but you must at least meet the first bulletpoint.

• You have an ownership mentality and you own the outcome, not just the process. We are a small start-up so you will be given a lot of independence, freedom, and decision-making power so you must make sure you see yourself (and act) as an owner.
• Proven experience in client services, customer support, or a related field.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• You are comfortable working directly with customers and you have high EQ.
• Strong problem-solving skills and strategic thinking in client services.
• A hands-on approach and a willingness to engage in detailed client issues.
• Experience in creating or contributing significantly to client service strategies. You have experience designing, implementing, and running new frameworks and processes.
• Understanding of Fixed Income trading, with experience coming from buy-side, sell-side, or trading venue commercial roles.
• Familiarity with mainstream Cloud platforms, ideally Google Cloud Platform (GCP).
• Proficiency in data visualization and dashboarding tools like Looker, Tableau, or Qlikview.
• Familiarity with SQL and Python for data analysis and client service processes.
• Familiarity with SaaS products and the fintech industry preferred.
• Bachelor’s degree in Business, STEM or a related field is advantageous.