Customer Success Lead
Customer Service, Sales & Business Development
Posted on Thursday, December 7, 2023
Here’s the ideal candidate. You do not need to meet all of these requirements to apply, but you must at least meet the first bulletpoint.
- You have an ownership mentality and you own the outcome, not just the process. We are a small start-up so you will be given a lot of independence, freedom, and decision-making power so you must make sure you see yourself (and act) as an owner.
- Proven experience in client services, customer support, or a related field.
- Excellent communication and interpersonal skills, with the ability to build strong client relationships.
- You are comfortable working directly with customers and you have high EQ.
- Strong problem-solving skills and strategic thinking in client services.
- A hands-on approach and a willingness to engage in detailed client issues.
- Experience in creating or contributing significantly to client service strategies. You have experience designing, implementing, and running new frameworks and processes.
- Understanding of Fixed Income trading, with experience coming from buy-side, sell-side, or trading venue commercial roles.
- Familiarity with mainstream Cloud platforms, ideally Google Cloud Platform (GCP).
- Proficiency in data visualization and dashboarding tools like Looker, Tableau, or Qlikview.
- Familiarity with SQL and Python for data analysis and client service processes.
- Familiarity with SaaS products and the fintech industry preferred.
- Bachelor’s degree in Business, STEM or a related field is advantageous.